Frequently Asked Questions

The Note House Personalized Stationery Frequently Asked Questions

What is your turnaround time?

While typically sooner, please allow at least 2 to 3 days for your order to ship. For stampers or photo cards, please allow at least 7 to 10 days from the order date to the date they ship to you.

Do I need a PayPal account to checkout with PayPal?

Not at all. PayPal is simply a secure method to allow my online customers to safely pay by credit card. Having a PayPal account just speeds up the process a bit because all of the billing and shipping information has already been completed. I also offer ApplePay and Square for secure checkout.

Do you ship internationally?

Yes, but please contact us before checking out for additional international shipping fees.

What is your return policy?

Since I am unable to reuse or resell personalized products, returns are not accepted. You are encouraged to enter all personalized information carefully because text is printed as it is received.  I do my best to catch any obvious typos, and I will contact you if there is a glaring problem.  Naturally, in the event that a mistake is made by me, your corrected product will be promptly shipped to you at no extra charge.

How are your products packaged?

All items are stylishly packaged and ready for gift-giving! Most products (stationery, invitations, notepads) will arrive in a clear cellophane bag or sleeve and are tied with a white raffia ribbon. Labels and stickers come packaged in a clear resealable sleeve. Photo Greetings will arrive in a box.

Can you send my order directly to a gift recipient?

Absolutely! Just let me know in the “Special Requests” box found at the bottom of every product page that it is a gift. If you include a short message, a small gift card will be included in the package at no extra charge, and the invoice will not be included in the shipment.


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